The following is my opinion and isn’t a rant. (I’ll let you know when I’m on a rant) 😉
If you have a Grace quilting frame and love it you may not want to read any further.
Sometimes, it seems my quilt system is just plain cursed. I bought my Grace Machine Quilter frame and Juki TL98e second hand from a lady in
Illinois Michigan. She had taken great care of it and had only used it 3 times so it was practically new except that she had put a nice finish on the wood.
The frame originally came with a pieced track on the table top and every time I would go across one of the joints the stitching would be uneven.
To fix that, I ordered the continuous track upgrade from Grace. I learned the hard way that if you leave your machine sitting on the track too long without moving it, you’ll get permanent dents in the track which mess up the stitching. Wouldn’t you think “upgrade” would mean better in more ways than one? So, I spent more money to replace the track a second time.
The original carriage for the machine was wood and totally weird in the way it worked (in my opinion). Too much froo froo for me so I ordered the carriage upgrade (yep…more money). The upgrade is a metal carriage and is a vast improvement on the old wooden one and I “was” happy with it.
I wanted a stitch regulator so I shelled out another wad of money to buy the Sure Stitch and it was a nightmare to get it to work properly but finally Lynn at Kathy Quilts was able to help me get it straight and now I love it. Thank you Lynn!
Yesterday, I noticed problems with controlling the stitching and thought I had another dent in the track on the frame but after closer inspection, I discovered a long, irregular crack in the top of the hard plastic track on the carriage. What????
Does there seem to be a pattern here or what? I called the Grace company today to talk to them about it and the first thing they wanted was proof of purchase. You know….I understand warranties, truly I do, but when you sell what I believe to be an inferior product…it shouldn’t matter how long you’ve had it. Just replace the blasted thing and don’t aggravate the fire out of the customer. It cost me less than $15 to buy 2 (If one cracked, my logic is that it’s only a matter of time before the other one cracks) new carriage tracks including shipping but that’s not the point. The carriage tracks are too thin and flimsy. They should not crack under the weight of a machine. That’s what they’re made for…to support and move a machine around the frame. So, why aren’t they made of sturdier material? My system is well taken care of. It is not abused.
I might not be so aggravated but I did some research through an online group and discovered I’m not the only person to experience this problem with the carriage track so it’s a known issue. I’ve finished less than 20 quilts on this carriage. Am I to expect to replace track every 20 quilts? How reasonable is that?
I’m currently researching frames and machines so I can upgrade to a larger system but I can tell you this without the least bit of hesitation….I will probably never buy another Grace product as long as I live. I had even been considering their Majestic frame but that’s pretty much out of the picture now. Their track (no pun intended) record with me leaves a lot to be desired. Why would I want to spend that much money on something I have no faith in whatsoever. I don’t want to replace frame track and carriage track like this.
OK….so no Sheryl bashing today or I’ll turn off comments. 😉 And again, I’m not ranting….just stating my opinion of this situation.
If you have a quilting system, I’d love to hear about it. I want to know why you love it or hate it. I want to know what it is. I’d love a website to visit to check it out.
One system I’m seriously considering is the HQ Avante. Do you have one? Tell me about it.
That’s it for now. 🙂 🙂 🙂